Privacy Policy

Last Updated: July 14, 2026

Introduction

This Privacy Policy describes how crater-elk collects, uses, and protects your personal information when you interact with our website or services.

Information We Collect

Information You Provide

When you submit inquiries through our website, we collect:

• Your name and email address
• Service preferences and property information
• Any additional details you choose to provide in message fields

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• IP address for geolocation purposes

How We Use Your Information

We use collected information to:

• Respond to your inquiries about solar energy solutions
• Provide quotes and system design proposals
• Schedule consultations and site assessments
• Communicate project updates and installation schedules
• Improve our website functionality and user experience
• Comply with legal obligations and industry regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Licensed contractors who perform installations on our behalf, subject to confidentiality agreements
• Government agencies when required for permit applications or regulatory compliance
• Legal authorities when required by law or to protect our rights

Data Storage and Security

Personal information is stored on secure servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage patterns. You can control cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Inquiry data: 2 years from last contact
• Customer installation records: Duration of warranty period plus 7 years
• Marketing communications: Until you unsubscribe

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Address: 127 Collins Street, Melbourne, Victoria 3000, Australia